For relocation, corporate & insurance housing partners
Direct serviced bookings in Canary Wharf — written holds, invoice per stay, compliance file on request
Canary Wharf E14; Jubilee & Elizabeth line within walking distance.1 EPC B, Gas Safety and EICR certified — compliance file supplied on request.2
Canary Wharf E14
Jubilee & Elizabeth line within walking distance. Journey times per TfL Journey Planner.¹1
Compliance file on request
EPC B, Gas Safety and EICR (Electrical Installation Condition Report) certificates available on request.¹2
Linen & weekly housekeeping
Fresh linen at every changeover and a weekly clean during stays — our standard operational schedule.
Invoice per stay
Direct-billed invoice to your company, insurer or production account. Net 7 or on confirmation.
Who this is for
Four partner profiles, one apartment
Booking channels outside Airbnb and Booking.com, with stays of 14 nights or more.
Partner profile
Relocation agents
Typical pain: You need a written hold for an inbound executive whose start date keeps moving, and a property that survives a corporate compliance check.
Fit: Canary Wharf E14 apartment with EPC B, current Gas Safety and EICR certificates, and a single point of contact for amendments.
Partner profile
Insurance housing (home-displacement / claims)
Typical pain: A policyholder is out of their home after a flood or fire and needs a 2-bedroom apartment, today, with an invoice that goes straight to the claims file.
Fit: 14-night minimum, direct invoice per stay addressed to the insurer or loss adjuster, weekly housekeeping included.
Partner profile
Corporate housing brokers
Typical pain: Your client wants E14 / Wharf proximity with public-transport walkability and predictable monthly costs — without OTA service fees on top.
Fit: Direct partnership rate, fixed nightly cost for the booked window, Jubilee and Elizabeth line stations within walking distance.
Partner profile
Film & TV production
Typical pain: Crew accommodation for a 3-week shoot needs flexible check-in, laundry, and a workspace — not a hotel twin with a minibar.
Fit: Two king bedrooms, two bathrooms, full kitchen, in-unit washing machine, self check-in 24/7, quiet residential building.
How bookings work with us
Three steps from enquiry to invoice
Enquire with dates + guest profile
Send us the window, party size, and partner type (relocation, insurance, corporate broker, film + TV). 14-night minimum applies.
Written hold within 24 hours
We reply within 1 business day with availability and a written hold on the calendar while you confirm internally.
Invoice on confirmation
On confirmation we issue an invoice (VAT where applicable). Payment terms: net 7 or on confirmation, as agreed.
14-night minimum. Payment terms: net 7 or on confirmation. VAT where applicable.
Direct partnership vs OTA booking
What changes when you book direct
| Direct partnership | Airbnb / Booking.com | |
|---|---|---|
| Invoicing | Single invoice per stay, addressed to your account | Guest pays platform; no invoice to your account |
| Written hold | Yes — hold issued in writing while you confirm | Instant-book or request; no partner hold mechanism |
| Compliance file | EPC, Gas Safety, EICR supplied on request | Not offered via the platform |
| Point of contact | One named contact for amendments and queries | Platform messaging; no dedicated account contact |
| OTA service fee | No platform service fee passed to you | Platform service fee applies to the booking total |
Factual comparison. OTA platforms remain a valid channel for shorter, guest-paid stays; this page describes the partnership route instead.
Partnership inquiry
Tell us your partner profile
One named contact replies within 1 business day with availability, a written hold, and a compliance file if requested.
Partner FAQ
Questions partners ask us
- What is the minimum stay?
- Partnership bookings are 14 nights or more. Shorter stays are available via our Airbnb listing, but the direct-partnership terms (written hold, invoice-per-stay, compliance file) apply from 14 nights.
- How does invoicing and VAT work?
- We issue one invoice per stay on confirmation, addressed to the account you specify (relocation agent, insurer, broker, production company). Payment terms are net 7 or on confirmation. VAT is applied where applicable — please ask for a sample invoice if your finance team needs to see the line items before confirming.
- Can you supply a compliance file before we place a guest?
- Yes. On request we provide the current EPC certificate (rated B), the in-date Gas Safety Record and the current EICR (Electrical Installation Condition Report). Certificates are emailed as PDFs; the underlying register entries can be verified on the UK EPC register and the Gas Safe register.¹2¹3
- Can the apartment accommodate more than one guest?
- The apartment has two king bedrooms, two bathrooms and a maximum capacity of four guests. That means a displaced family, an executive with accompanying spouse, or a small production unit of two or three crew can share without a second booking.
- Can guests check in at the weekend?
- Yes. Self check-in is available 24/7, including weekends. We share the check-in instructions directly with the guest once the booking is confirmed.
- Does the Renters' Rights Act (RRA) Phase 1 affect these bookings?
- No. RRA Phase 1 reforms apply to assured periodic tenancies in the private rented sector — the statute abolishes fixed-term assured tenancies and Section 21 evictions. Short-term serviced accommodation under a licence-to-occupy (which is what partnership guests book here) sits outside the assured-tenancy regime the RRA reforms. See the gov.uk Renters' Rights Act guide for the statute's own framing.¹4
Sources & substantiation
- 1 TfL Journey Planner — https://tfl.gov.uk/plan-a-journey/
- 2 UK EPC Register (find an energy certificate) — https://www.gov.uk/find-energy-certificate
- 3 Gas Safe Register (UK official gas register) — https://www.gassaferegister.co.uk/
- 4 GOV.UK — Guide to the Renters' Rights Act for landlords and tenants — https://www.gov.uk/guidance/guide-to-the-renters-rights-act-for-landlords-and-tenants
Big Ben Suite is an accommodation provider. Partnership bookings are short-term serviced licences to occupy, not tenancies. Any tenure references on the wider site use “assured periodic” terminology post-RRA Phase 1.