Transparency · Claim ledger
Most PropTech sites make claims. Fewer publish the evidence beside them. We list every public numeric claim in plain English, link the source URL, date the verification, and log every edit — because a landlord handing us a seven-figure asset deserves that much.
RRA Phase 1 · 1 May 2026 · 10 days
Why we publish this
I · DMCCA 2024 Part 4
The Digital Markets, Competition and Consumers Act Part 4 moved into full enforcement once the April 2025 amnesty expired. The old 'best effort' standard for performance claims is gone; documentary evidence is the standard now.
II · CAP 3.7
Committee of Advertising Practice rule 3.7 requires that any claim capable of objective substantiation be held as documentary evidence before it is published. Our ledger is that evidence, made public rather than locked in a folder.
III · Trust
A landlord signing a Big Ben Suite management agreement is handing over a million-pound asset. The minimum we can offer in return is the ability to trace every number on our site to a URL, a calendar export or a certificate.
First named DMCCA Part 4 fine: Euro Car Parks, £473,000, Spring 2026 — procedural (failure to respond to CMA RFI), not substantive merit. Source.
How to read a claim block
Each card below carries the exact live copy in quotation marks, the list of public surfaces where you will meet it, a one-line plain-English note on how we verified it, and the source URL (or a declared operational-data reference if the source is a dashboard we cannot publicly link). Every card is dated with the last verification. If a number on the site cannot be traced here, that is a bug — and the final band below tells you how to report it.
The claim ledger
#1/5.0 Superhost rating
“5.0 Superhost”
#2/29 verified reviews
“29 reviews”
#3/~87% occupancy since launch
“~87% occupancy since launch”
#4/11 months hosting
“11 months”
#5/EPC B, Gas & Electrical certified
“EPC B · Gas & Electrical certified”
#6/Hybrid-Let vs traditional AST comparator
“Hybrid-Let: ~£4,800/mo gross vs £2,600 traditional AST”
#7/Two-year fixed averages 5.42%
“Two-year fixed averages 5.42% (~£235/month added to a typical new mortgage)”
#8/London rents forecast to rise ~2% in 2026
“London rents forecast to rise ~2% in 2026”
#9/RRA civil penalty ladder up to £7,000 / £40,000
“Up to £7,000 first breach / £40,000 continuing offence under the Renters' Rights Act 2025”
#10/Canary Wharf E14 — transport & compliance
“Canary Wharf E14; Jubilee & Elizabeth line within walking distance · EPC B, Gas Safety and EICR certified — compliance file on request”
#11//owners — no new numeric claims introduced
“Every numeric figure on /owners traces back to an already-ledgered claim above.”
#12/Founding 10 — commercial terms
“10 slots · 0% management in Month 1, 10% thereafter · £140 all-in clean charged to the guest · price locked in perpetuity”
#13//owners/yield-estimate — zone-mapped benchmark table
“Indicative only. Actual yield depends on property condition, seasonality, survey, and compliance state. Not a guaranteed quote.”
#14/Flagship listing topology — known exposure, remediation path
“The flagship unit is currently split across four Airbnb listings to rotate around the Greater London 90-night statutory cap — a topology we are actively consolidating.”
#15/RRA Phase 1 countdown — self-computing
“RRA Phase 1 · 1 May 2026”
#16/Founding 10 dedicated landing
“The canonical Founding 10 offer page; every numeric claim traces to a prior ledger entry plus URL-cited footnotes.”
Retired · softened
Publishing this is the honest move. A softening is a trust-building disclosure, not a liability — you see the before-and-after rather than a sanitised history.
Original phrasing
“11 months · zero voids”
Softened to
“~87% occupancy since launch”
Why we softened
Without a continuous Airbnb calendar export showing zero un-booked nights across the full eleven-month window, the absolute 'zero' claim carried ASA and CPR exposure. We softened the live copy rather than keep a claim we could not hand over in sixty seconds.
Reinstatement rule
If the calendar export ever confirms the original phrasing, we reinstate it verbatim with the export cited inline — and add a new entry to this ledger.
Our edit discipline
Back to the owner acquisition pages where many of these claims live: /founding-10 · /owners
Challenge a claim
We will retract it or cite it within 48 hours. See the full policy →
Email compliance@bigbensuite.co.ukSubject to survey, credit and asset checks. Rent only guaranteed under our guaranteed-rent product (full terms on request).