- What if I change my mind during onboarding?
- No lock-in until the final management agreement is signed. Up to signature, either side can step away with no fee, no retainer, no obligation.
- What if Big Ben Suite raises the standard rate later?
- Founding 10 owners are grandfathered forever. The 5%/10% commission structure and tiered cleaning fees are written into your contract and survive every future price review, for the life of the management contract.
- What does the tiered cleaning fee include?
- Cleaning is charged to the guest, not to you. Studio £100 · 1 BR £120 · 2 BR £140 · 3 BR £160 per turnover — all-inclusive of linen, towels, full clean, shampoo, body wash, hand soap, toilet rolls, kitchen essentials and consumables.
- What counts as a "signed" slot that fills the cohort?
- A fully signed management agreement — not a letter of intent, not a verbal. Until the signature lands, the slot is not counted as filled and the remaining-slot count does not move.
- Does my property need to be empty to apply?
- No. We routinely time onboarding around an existing tenancy end-date, including the Renters' Rights Act auto-conversion window. Bring the tenancy paperwork to the call and we will model the switch.
- What happens at slot 11?
- The cohort closes. Subsequent owners are welcomed at the standard rate in effect at that time, without the price lock. The Founding 10 language is removed from the live surfaces within 24 hours of the tenth signature.