Founding 5 · Investor program
Stop gambling on Houst's account manager rotation.
Manage your London portfolio with one human.
One operator from key handover to month-end statement. Locked-in rate up to five properties — same 5% / 10% lifetime mechanics as our owner program, scaled for portfolios.
- Booking 10/10
- Airbnb 5.0★ Superhost
- Companies House 15855127
Or paste your portfolio
5 portfolio slots · 5 remaining
The pattern
Three properties. One account manager.
Sound familiar?
I
The Houst pattern
Aggregate landlord reviews report 4-6 account-manager rotations per portfolio across an 18-month relationship. Continuity is the loss; volume is the model.
Source: aggregated public landlord reviews 2024-2026; indicative, not a controlled study.
II
The CityRelay tier trap
Tier-1 portfolios get the senior team. Tier-3 portfolios — typically under £15K/month gross — get juniors. A 3-property portfolio is Tier 3 by their own published bands.
Source: CityRelay /portfolio published service tiers, 2026-04-25.
III
The Big Ben Suite way
One operator. Four properties or fourteen — same human. Same WhatsApp thread. The operator is the founder, and the founder runs his own flagship at 5.0★.
Eleven months operating. Zero account-manager changes. Our flagship holds 87% occupancy at 5.0★, evidenced in the public claim ledger.
Guray Uzun
The operator
“I run my own flagship at 5.0★. I will treat your five like one.”
Guray Uzun, Founder & Operator. Companies House 15855127. Tavistock Square, WC1H 9BQ.
Read the operator manifesto →Founding 5 mechanic
Locked-in rates for the first five investor portfolios.
After that, standard portfolio pricing applies. The lock travels with the managed portfolio, not the owner — leave and return, the rate resets.
Stage I
Month 1 · 5%
Introductory commission across every property in your portfolio for the first thirty days of management.
Stage II
Months 2-∞ · 10%
Lifetime commission, written into your contract. Stays at 10% across up to five properties under your name.
Stage III
Property #6+ · 10%
Continue at 10%. No penalty, no re-negotiation. The lock keeps applying as long as the portfolio remains under management.
| Provider | Onboarding fee | Year-1 commission | Year-2+ commission | PM rotations |
|---|---|---|---|---|
| Big Ben Suite (Founding 5) | £0 | 5% (m1) → 10% | 10% locked | 0 |
| Houst (typical) | £299–£499 | 12–15% | 12–15% | 4–6 / 18mo |
| CityRelay (Tier 3) | TBD | 18%+ | 18%+ | 2–3 / 12mo |
| Pass The Keys | £150 | 15% | 15% | varies |
Source: Houst public pricing (April 2026), CityRelay /portfolio service tiers (Mystery scan 2026-04-25), Pass The Keys public pricing page. Indicative; specific quotes vary by portfolio.
Full disclosure
For the full fee breakdown — extras, void coverage, exit terms — see our owner-level Honest Fee page.
Read the honest fee breakdown →Investor FAQ
What portfolio owners ask.
- What if I want to exit after onboarding?
- 30-day notice. No exit fee. Founding 5 rate ends; if you return later, the standard rate at the time of return applies.
- How long does portfolio onboarding take per property?
- 7-10 days per unit, parallelised. A 5-property portfolio onboards in 14-21 days end-to-end (photography, listing setup, compliance, key handover).
- Do you cover voids?
- No "guaranteed rent" gimmick — that's a marketing line. We optimise pricing weekly to minimise voids; our flagship runs at 87% occupancy, 11 months hosting. Honest math beats guarantees.
- Cross-property cleaning team — same crew?
- Yes. One vetted cleaning team rotates across your portfolio. Same standards across SW1, W1, NW3.
- What is your regional reach?
- Currently SW1, W1, W2, W11, NW1, NW3, WC1, WC2, EC1. We do not take properties outside zone 1-2 — we know our patch.
Hand me your keyring.
I'll treat your portfolio like mine.
Reply within 4 hours, Mon-Sat 8am-8pm London time.
Companies House 15855127 · Tavistock Square WC1H 9BQ · Compliance & 90-day rule
Big Ben Suite Ltd is not a financial services provider. Portfolio income figures are estimates based on the Big Ben Suite operating baseline, updated weekly. All figures indicative; subject to property survey and compliance file review.